FAQs

Where do we operate from?

We are based in New Zealand

What is your refund policy?

You can read our Refund Policy

How long do customers have to request a refund?

30 days

Do you allow refunds for a change of mind?

We only allow refunds for damaged items or incorrect sizing. You can read our Refund Policy

To where do you ship?

We ship to New Zealand, Australia, United States, United Kingdom, and European Union.

How long does it take you to process an order before it is dispatched?

2 working days

Where are your packages shipped from?

Our packages ship from China

Are bundled items sent together?

No, items are sent separately 

How do you price your shipping?

Regular shipping (10-20 working days) is free. Faster shipping (5-10 working days) is NZD$50. If faster shipping is not available on your product we will contact you for a refund. You can read our Shipping Policy

Do you offer parcel tracking?

We will send you emails with updates on the progress of your parcel. If you want additional information on the progress of you parcel contact us at info@etherealemporiumltd.com

What payment methods do you accept?

After Pay, Debit Card, Credit Card, American Express, Mastercard, Visa,  Shop Pay, Paypal, Google Pay

If you accept bank transfer, how long do customers have to make the payment before their order is cancelled?

3 working days

How might I get in touch with you?

Get in touch with us via our Contact Us page